Cloud Consultant Resume Samples and examples of curated bullet points for your resume to help you get an interview. Apply to Cloud Consultant, Consultant, Credit Consultant and more! Global resources to support cloud migration and development. It does not have any kind of preceding certification or the associate level. There is an extreme shortage of Salesforce talent in the job market, and I am creating Salesforce Certification and User courses, so that you can get a good paying job in the cloud. Simplify extensions to SAP S/4HANA running on Microsoft Azure using SAP Cloud Platform. I have obtained my Adobe Certified Expert (ACE) certification in Premiere Pro CC and am currently working towards certifications in Photoshop CC & After Effects CC as well. By the time I took the exam, I was working with the Salesforce platform for a bit over a year and a half. Previously, Pardot Consultants would maintain their credential by completing Pardot Consultant release exams three times a year. Describe the user experience requirements that can be solved by the Salesforce Collaborate and study with fellow Trailblazers in the. IT Consultant is an integrated information technology solutions and services provider, offers quality IT solutions and services that enable large, as well as small to medium organizations to keep up to date with the fast evolving competitive business environment. Given business process requirements, determine the appropriate approach to Service Cloud Consultant. Salesforce Education Cloud Consultant Credential will help you demonstrate your expertise in implementing solutions for Education Cloud. 2. The Salesforce.com Certified Service Cloud Consultant is able to successfully design and implement Service Cloud solutions that meet customer business requirements, are maintainable and scalable, and … The Service Cloud Consultant certification is designed for consultants who have experience implementing Salesforce Service Cloud solutions in a customer-facing role. I am currently creating a series of courses that teach you all of the fundamentals and specifics related to launching your own home business, make money online, and how to build your own brand while building applications and businesses on the Internet. Unlike other instructors you'll find on Udemy who are teaching things they are not certified for, I have not only the certifications, but the real world experience as a Salesforce consultant - having implemented several Service Cloud solutions for clients around the world. Explain the uses cases and benefits for different interaction channels. I have completed DEV 401 but I am unable to register for Sales/Service Cloud certification examinations. Explain the Open CTI features, architecture, and implications. Third, perform a cold back up of your HFM database. A Salesforce Certified Service Cloud Consultant designs and deploys solutions that support customer business processes and requirements using Salesforce applications. Schedule your proctored exam, onsite at a test center or online. Service Cloud Consultant jobs. I am the founder of Mike Wheeler Media, LLC, where my mission is to Inspire, Equip and Train the masses on the Salesforce Platform. Cost of the certification exam. Administrator is a prerequisite for Service Cloud Consultant. Get Certified as a Salesforce Service Cloud Consultant and Implement the Lightning Service Console and Build Survey App, This certification requires that you have an active Salesforce Administrator Certification, Salesforce Trainer - 130,000+ Students - 25K+ 5-Star Reviews, Adobe Certified Expert (ACE) - Premiere Pro CC, All of the core concepts you need to understand in order to pass the Salesforce Service Cloud Consultant Certification Exam, Implement Multiple Support Processes to Support Multiple Interaction Channels, Logging into Salesforce and Switching Between Lightning and Classic, Downloading and Reviewing the Service Cloud Consultant Certification Exam Guide, Assigning the Service Cloud and Knowledge User Feature Licenses, Installing Service and Support Dashboards to Measure Contact Center Metrics, Contact Center Business Challenges and How Salesforce Helps, Use Cases and Benefits for Different Interaction Channels, Challenges and Considerations for Business Continuity in the Contact Center, Types of Contact Centers and Displaying the Service Console, KCS Core Tenets and a Glimpse of the Service Setup Menu and Salesforce Knowledge, Contact Center Components and How They Solve Business Challenges, Practice Activity – Industry Knowledge Trailhead Units, Typical Phases of a Consulting Engagement and Creating Custom Objects and Fields, Practice Activity – Implementation Strategies Trailhead Units, Service Cloud Solution Design Introduction, Analyzing Customer Requirements for Service Cloud Solution Design, Extending the Service Cloud with Custom Application Development and Third-Party, Key Components for Performance Optimization and Creating a Validation Rule, User Experience Requirements Solved by the Salesforce Lightning Service Console, Salesforce Lightning Service Console Custom List Views and Creating a New User, Service Console Interaction Logs (Salesforce Classic Only), Service Console Integration Toolkit and Lightning Console JavaScript API, Practice Activity – Service Cloud Solution Design Trailhead Units, Enabling Salesforce Knowledge and the Knowledge Article Lifecycle, Managing Knowledge Adoption and Maintenance, Creating Knowledge Data Categories Groups and Data Categories, Creating Knowledge Article Record Types and Assigning Page Layouts, Turning on the Knowledge Sidebar in the Service Console, Exam Guide Sample Question #3 - Public Groups and Assigning Article Actions, Practice Activity – Knowledge Management Trailhead Units, Understanding and Implementing Multiple Support Processes, Mobile Interaction Channel and Creating a Mobile Case Record Type, Telephony (aka ‘phone’) Interaction Channel, Email Interaction Channel and Creating an Email Case Record Type, Email to Case vs. On-Demand Email to Case and Configuring a Routing Address, Adding Emails Related List to Cases Page Layout, Configuring Email Templates for Effective Case Communications, Chat Interaction Channel – Web Chat (Live Agent), Enabling Live Agent and Creating Live Agent Users, Setting Up Live Agent in the Salesforce Console, Enabling OmniChannel and Creating Service Presence Status, Adding the Supervisor Panel to the Salesforce Console, Chatter Groups as Internal Interaction Channels, Interaction Channels UI Design Considerations, Case Feed Configuration and Customization, Adding and Configuring the Email Action to the Case Feed, Interaction Channels Profile Design Considerations, Interaction Channels Objects to Expose Design Considerations, Interaction Channels Sharing Model Design Considerations, Interaction Channels Reporting Design Considerations, Kan Ban View and Case Feed Page Layout Assignments, Practice Activity – Interaction Channels Trailhead Units, Creating Service Channels for Omni-Channel, Creating Routing Configurations for Omni-Channel, Creating a Presence Status for Omni-Channel, Adding Omni-Channel to your Service Console Footer, Adding Sidebar Components to the Service Console, Adding Fields to Page Layouts and Related Lists for Improved Usability, Log a Call Activity Management and Call Disposition Design, Case Resolution Design Considerations – Case Closure, Enabling Entitlement Management for SLA Driven Case Management, Improve Agent Productivity by Bundling Multiple Case Actions in Macros, Creating a Self-Service Community to Increase Case Deflection, Visual Workflow Use Cases, Capabilities and Limitations for Case Management, Practice Activity – Case Management Trailhead Units, Reports and Dashboards Design Considerations, Practice Activity – Contact Center Analytics Trailhead Units, Integration and Data Management Introduction, Design Considerations for Large Data and Transaction Volumes, Practice Activity – Integration and Data Management Trailhead Units, Adding a Path to the Case Object - Spring '18 Release, AWS Certified Solutions Architect - Associate, Salesforce Certified Service Cloud Consultant. For consultants working the full project lifecycle of Service Cloud implementations. Cloud-computing platforms must have: Proof of the ability to scale to many subscribers Resources to guarantee the highest standards of service quality, performance, and security to every customer The ability to grow systems and infrastructure to meet changing demands Learn the basics of implementing Nonprofit Cloud, explore the vast self-study resources available to consultants, and prepare for the Nonprofit Cloud Consultant Certification Exam.In order to sit for the consultant exam, Certified Salesforce Administrator is a prerequisite, and is highly recommended for this course. Given a scenario, analyze the implications and design considerations of large Exam Code: Service-Cloud-Consultant Exam Name: Salesforce Certified Service cloud consultant PC Software Version: V15.35 Updated: Nov 12, 2020 Q & A: 350 Questions and Answers Uses the World Class Service-Cloud-Consultant Testing Engine. manage Knowledge adoption and maintenance. You should be prepared for a heavily scenario based certification. Explain the design considerations (user interface, user profiles, objects to 99.8% answered YES, "Is the instructor knowledgeable about the topic?" Given a scenario, evaluate the considerations when designing reports and This is the only concrete pre-requisite for completing this exam. The consultant has both technologies (ACD, IVR, PBX, etc.). Explain the capabilities, use cases, and how to configure the service entitlements in Salesforce. migration strategy. expose, sharing model, reporting, etc.) patterns. Prerequisite for the following certification is-Implement multiple applications in common customer scenarios; Expertise as cloud computing implementation consultants with a speciality in nonprofits. Now that the Pardot Specialist is the prerequisite, Certified Pardot Consultants will maintain their credential by completing the Salesforce Certified Pardot Specialist release exams, published once per year. Disciplines that those planning on this career may choose to … The consultant ... Service Cloud Consultant. I passed my Salesforce Service Cloud Consultant certification on the Winter ’13 release. By the time I took the exam, I was working with the Salesforce platform for a bit over a year and a half. The Content Server Business Consultant v16.2.8 Certification Exam consists of 60 questions. engagement (plan, gather requirements, design, build, test and document. I teach Salesforce, Zoom and Home Business Courses. Prerequisite: Salesforce Administrator. It’s also perfect for building proof of concepts (POCs) with the many components available in IBM Cloud. The OTCSBC Certification Exam is intended for users who have completed the prerequisite Content Server courses. Distinguish when it is appropriate to include custom application development 99.6% answered YES, "Are the explanations of the concepts clear?" Course Objectives. To prepare for a career as a cloud consultant it is almost always necessary to earn a bachelor's degree. creation to closure including case assignment, case escalation, case resolution, After Thousands of Udemy Survey ratings for my courses, the students have spoken: "Are you learning valuable information?" I teach Salesforce certification courses because I am passionate about the platform, and the awesome things you can build quickly on it - including your career! The Salesforce.com Certified Service Cloud Consultant is able to successfully design and implement Service Cloud solutions that meet customer business requirements, are maintainable and scalable, and … What are the certification one should have to apply for a job of Cloud Specialist? Explain the use cases, capabilities and limitations of Visual Workflow important Free updates for one year. implementation of these solutions within a customer organization. The Professional Cloud Service Manager (PCSM) certification enables participants to design and deliver cloud services. consumption, and feedback. 99.9% answered YES. EPC Group’s Office 365 Managed IT Services Team can help your organization deliver the right technology at the right time to help navigate the path to digital transformation. Get end to end services that include design, preparation, re-platforming, performance and cost optimization. to case management. 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