Then close and tape your box according to shipper recommendations. In that case, once a knife has been evaluated by our warranty professionals and found to have a manufacturing defect, we will issue a voucher allowing you to choose Shun products listed on our website, of equal or lesser value to the voucher, as long as we have the product/s in stock. For the best experience on our site, be sure to turn on Javascript in your browser. You, and not Kai USA Ltd., are solely responsible for any claims resulting from violation of these laws and/or regulations. The purchase, use, and ownership of knives are subject to a wide variety of local laws and regulations. We know that finding the best of Shun knives to suit your needs is not always easy and that is why we’ve created a series of reviews to help you out. The edge is still sharp, but the sharpest part isn’t making contact with the food. We returned the knives to kw who sent them onto Shun - we have been without the knives for over 3weeks and cannot get Shun to return an email after 3 attempts. Very very sharp. However, we do encourage you to register your Shun. To comply with the new e-Privacy directive, we need to ask for your consent to set the cookies. I asked my chef friend what brands to consider for my new set of knives. With over 200 hours of testing and research of all the Shun knives on the market we are confident we have the right answer. In addition to the provisions of this warranty, you may JavaScript seems to be disabled in your browser. While each knife still takes at least 100 handcrafted steps to complete, the materials Shun uses are among the most advanced in the industry. Shun Warranty Information Shun brand products sold by Kai USA Ltd. are backed by a Limited Warranty against manufacturing defects. We reserve the right to refuse any package or to charge you—the sender—for any duties incurred by us for wrongly declared or undeclared packages shipped to our warranty department. Knives are intended to be used for cutting purposes only. Shun Premier From KAI Made in Japan. Please be sure to read the Limited Lifetime Warranty information above. Knives are extremely sharp tools and should only be used or handled with the utmost care and caution. Just add your credit card information to the Warranty/Service Form or include a check or money order (payable to Kai USA Ltd.) in the shipping box along with your knife and the completed form. Not as visually striking Sora is one of their newer lines featuring a few small tweaks in eleme… VG-10/420J steel 3. To avoid unnecessary duty charges, under "Quantity and detailed description of contents" on the form, write the number of knives you are sending and note the description as warranty service. Shun Cutlery knives make prep work fun and elevate a mundane task from boring to exciting; strong Japanese heritage combined with hand-crafted and hand-sharpened attention; others do not Ideal knife for any occasion: house party, family dinner, restaurant, Christmas, Thanksgiving, vacation, neighborhood party, wedding, date night, birthday party, brunch, dinner and The fee is $5 for the first knife, $2 for each additional knife. Free Lifetime Sharpening. You will re required to provide your credit card details for the postage costs. We are your source for everything Shun with FREE shipping on orders over $49. Kai USA Ltd. cannot be responsible for your item/s unless we have confirmation that your package was delivered to us. While fine European knives can require honing after each use, Shun's harder steel means you can hone just once a week or so, depending on your level of use. However, be aware that we may not be able to The voucher value can then be applied to the purchase of a current-model Shun directly from us. Each blade has a cutting core of Shun's proprietary VG-MAX "super steel" to take and hold a precision edge. PLEASE SHIP FOR SERVICE. This is not a Double bevel grind 4. To comply with the new e-Privacy directive, we need to ask for your consent to set the cookies. Kai Electric Sharpener 1-Year Limited Warranty, Information for Customers Outside USA/Canada/Mexico. Three BBQ-ready knives and a handy knife roll to carry them in. Thank you for supporting our authorized retailers. Shop for Shun Classic Knife Sets at Cutlery and More. Some of them get really expensive, really fast, which I find ridiculous. Shun brand products sold by Kai USA Ltd. are backed by warranties against manufacturing defects. Any product we determine to be defective will be repaired or replaced solely at our discretion. LEARN MORE ABOUT OUR COVID-19 RESPONSE. Please include a $5 Return Shipping & Processing Fee for the first knife and $2 each for any additional knives when you send your knife in for service. We are experts in kitchen knives & cookware. Shun’s wood accessories are made of natural materials that will show wear over time. The Shun is good for making very clean almost effortless cuts through meats and soft fruits/ vegetables, but for crushing garlic and ginger, as well as carrots and other hard ingredients I tend to lean with my German chefs knife. Kai USA is home to Kershaw sporting & EDC knives, ZT premium knives, and high-performance kitchen cutlery from Shun and Kai Housewares. Here is a look at every knife Shun currently offers. To make honing to the correct 16° Shun angle easier, the Shun Combination Honing Steel has a built-in 16° angle guide on the handle. Additionally, orders placed after 1 PM … Please enclose check or money order with your items (payable to Kai USA Ltd.) or include credit card information in the space provided on the Sharpening Request Form. Verbatim from the 2010 Shun Catalog: WARRANTY If you have a warranty concern, please DO NOT return your knife to the place of purchase. JavaScript seems to be disabled in your browser. Free shipping available on orders over $49. The drop-down in the model number field will offer you options. Oriental knives, especially Japanese knives, have an edge grind of 17*. To receive warranty repair or replacement, the owner must send the product to be evaluated by Kai USA Warranty Services in our Tualatin, Oregon headquarters. More affordable Shun option 4. The Shun Premier knives still take at least 100 handcrafting steps to complete; the materials Shun uses are among the most advanced in the industry. Don't let that happen to your package. Instead of heavy blades, Shun Classic kitchen knives are lighter with razor-sharp edges of advanced steel. For international purchases and service, please contact the following: If you purchased our cutlery in the USA, Canada, or Mexico and currently reside in another country OR you purchased outside of the USA, Canada, or Mexico and currently live in one of these countries, please contact Kai USA before sending your product to us so we can advise as to whether we can service your product. However, our walk-in service is not open at this time. Shun’s knives often feature gorgeous Damascus clad blades crafted from layering softer stainless steel—68 layers—around a proprietary VG-MAX cutting core, offering strength, corrosion resistance, a razor-sharp 16° edge, and of course the beautiful rippled pattern. Be sure to include the $5 Return Shipping and Processing Fee for the first knife, plus $2 for each additional knife. Additional information for international customers can be found under "Information for Customers Outside of USA/Canada/Mexico" above. Staying true to Japanese tradition, the craftsmen are highly trained and use similar techniques when producing their knives as traditional sword making. Under this warranty, Kai USA Ltd. will repair or replace any product we find to be defective in We are experts in kitchen knives & cookware. Each blade has a cutting core of Shun's proprietary VG-MAX "super steel" to take and hold a precision edge. Your carrier will help you decide on the correct form to use. Buy Shun Knives at Teddingtons. You can write your model number in the Reason for Service area below. Beautiful damascus-clad blades. There certainly are cheaper VG10 knives … Shun bevels are around 16 degrees per side vs. the 22-25 degrees per side more common with Wusthofs. Additionally, orders placed after 1 PM Pacific time on Dec. 22 will not be shipped until Dec. 28. Shun Cutlery/Kai USA Ltd. is not responsible for any injuries resulting from misuse or abuse of the product. (Comes with a 10 Year Warranty against any manufacturer defect) More From Shun Knives There must be a way to track your package through your carrier. Easy to find as a set Cons 1. While fine European knives can require honing after each use, Shun's harder steel means you can hone just once a week or so, depending on your level of use. Shop for Shun Classic Knives at Cutlery and More. Known as the master chef's knife in Japan. Tip #3: Fill your box with packing material—such as packing peanuts, bubble wrap, or newspaper. WALK-IN WARRANTY TEMPORARILY CLOSED. Please use a box; envelopes are not recommended. Any use of these products other than cutting is considered misuse and abuse and Kai USA Ltd. is not responsible for any injuries or damages caused by misuse and/or abuse. If you wish to request free sharpening for your Shun knives, please click here. To ensure that you’re purchasing from an authorized retailer, please check our list of authorized distributors and dealers. For the best experience on our site, be sure to turn on Javascript in your browser. Do not use knives for stabbing or piercing. If you purchased your products elsewhere, please contact the authorized dealer from whom you originally purchased. The model number is found on the back side of the blade, near where the blade meets the handle. Western knives normally have their edge ground at an angle of ~23* or so. Lifetime Guarantee. Shun makes some of the best Japanese knives in the world. WALK-IN WARRANTY TEMPORARILY CLOSED. The Limited Lifetime Warranty is non-transferable and does not extend to normal signs of wear, rust, damage or breakage due to improper use, improper maintenance, accidents, loss, or theft. Otherwise, hold out for something a little sturdier. If you wish to keep your original box, please do not send it in with your warranty shipment. Whether you are a newbie or a pro chef, Shun knives will be unmatched. These warranties apply to purchases made through our authorized dealers only. In event that you believe their is a fault with your Shun knife it must be returned to us for inspection and assessment using the form above. Shun Cutlery from Kai USA Ltd. carries a limited warranty for the lifetime of the original owner, except when stated otherwise. Shun brand products sold by Kai USA Ltd. are backed by warranties against manufacturing defects. Mislabeled or mis-declared shipments can cause extended delays through customs. Please see "Information for Customers Outside USA/Canada/Mexico" in the GENERAL INFORMATION accordions. It gently realigns the edge of the blade, prolonging the knife's sharpness. For the best experience on our site, be sure to turn on Javascript in your browser. Then place the knives on top of the filler and, finally, add another layer of filler on top of the knives. Instead, follow these easy tips for safe packing: DO NOT PLACE LOOSE KNIVES IN SHIPPING BOX. KAI SHUN FREE SHARPENING & REPAIR FORM . 10/10, 100/100, 1000/1000 etc Order online. Warranty Terms & Conditions. Our warranty & sharpening team is currently accepting claims. If you have questions about your warranty or how to take advantage of it, check our FAQs to see whether your question has already been answered. If you have questions about your warranty or how to take advantage of it, check our FAQs to see whether your question has already been answered. Information for non-USA/Canada/Mexico Customers. Incredible quality all around. Do not send them to Kai USA. We use cookies to make your experience better. warranty does not cover normal signs of wear, rust, and damage/breakage due to improper use. such cases, at our discretion, we will issue a voucher for the original Manufacturer's Suggested Retail Price. Kai USA Ltd., Shun Cutlery WARRANTY DEPARTMENT 18600 SW Teton Avenue Tualatin, OR 97062 Phone: (800) 325-2891 Blade Types; Care & Handling; Japanese Blade Shapes; Material References; Sharpening Stone Instructions; Shun Australia Sharpening Service; Warranty … Also of note is that Shun Premier knives are flat ground, both the overall bevel of the knife body and the final edge as well. Fast delivery Australia-wide. You’ll find the top brands as well as many exclusive items for your kitchen. Knives are extremely sharp tools and should only be used or handled with the utmost care and caution. Packing Your Knives: Some of the packages that show up in our Warranty … Incredible quality all around. Please ship your knives for service. Please use UPS, Fed-Ex, US Express Mail, or another carrier with tracking. Shun knives stay sharp for a very long time, but if and when it needs to be sharpened, either send it to a Shun facility as described in the included instructions, or search out an experienced person who has previously sharpened Shun knives and most definitely knows what they are doing. Shun Sora 6 Piece Set Specifications 1. Thank you for choosing Shun. PLEASE SHIP FOR SERVICE. Warning! Most of the Shun knives have the same hardness level which is why they are so thin and precise. Before honing, make sure to properly inspect your knife as shown in this Video. This is only possible because of the superior quality of the steel. Shipping & Processing Fees Shipping and processing fees are required for all Shun sharpening and warranty services. The store will not work correctly in the case when cookies are disabled. The answer is honing with the Shun Combination Honing Steel. Use your knives on meats and vegetables only, not on bones or very thick-skinned vegetables. If you’re looking for the best Shun knives you are in the right place. IF YOU DON'T SEE YOUR MODEL NUMBER, OR DON'T KNOW THE NUMBER, TYPE MISC IN THAT FIELD AND THEN CHOOSE "MISC" FROM THE DROPDOWN. She said it’s the only knife she and her husband use anymore. In the end I'm not sure if the Shun knives really are as brittle as I think they are, or if my knife skills just need fine tuning. PLEASE SHIP FOR SERVICE. LEARN MORE ABOUT OUR COVID-19 RESPONSE. I asked my chef friend what brands to consider for my new set of knives. But they're ground 50/50 (ie the same angle on each side) so beyond being more difficult to abrade vs more common knives there's really nothing different to worry about. To receive warranty repair or replacement, the owner must send the product to be evaluated by Kai USA Warranty Services in our Tualatin, Oregon headquarters. (20.3 cm) Knives are extremely sharp tools and should only be used or handled with the utmost care and caution.